Training schedule

Emergency FIRST AID AT Work. By selecting the Pulse Medic as your training provider you can be confident that attendees receive a quality learning experience second to none. This experience is built on the extensive experience of practising medical staff and the blend in of the HSE requirements for first aid.

Paediatric (Child) Emergency first Aid (PEFA). This qualification is ideal for those already working, or ​ preparing to work in the child sector or within an industry who wish to become an Paediatric Emergency First Aider in the ​workplace for the purposes of the Health and Safety (First Aid).

Pulse Medic First Aid courses are designed to combine with your CPR & AED training, we recommend all staff attend. This course also meets the requirement of the appointed first aider.

All Pulse Medic trainers are Advanced First Aid Instructors and Medical Professionals. We combine real-life experience with interactive, practical training delivered in the friendly and relaxed manner our customers have come to love and expect.

To comply with GDC Standards, all dental practices should carry out regular medical emergencies training, following guidance and training updates from the Resus Council. A GDC registrant must complete at least 10 hours of medical emergencies in each CPD cycle and recommends that you do at least two hours every year.

Whether you prefer daytime, evenings or weekends, just let us know and we’ll be there. Because our specialist training team includes Senior Doctors, Nurses, and Paramedics, you will receive the top class CPR and AED training in London and the UK. This course is designed for anyone our most popular all rounded course CPR hands on training.

The Critical Care Passports summarise the roles and the essential skills required for a Registered Support Clinician (RSC) and Non Registered Support Staff (NRSS) to function in a surge model of care in an intensive care unit (ICU).

When is an adult at risk? The main aim of the Adult Support and Protection ( Scotland) Act 2007 is to keep adult's safe and protect them from harm.

40% of all Sepsis survivours are left with life changing effects and 5 people die of Sepsis every hour in the UK.

Whether you prefer daytime, evenings or weekends, just let us know and we’ll be there. Because our specialist training team includes Senior Doctors, Nurses, and Paramedics, you will receive the top class CPR and AED training in London and the UK. This course is designed for anyone our most popular all rounded course CPR hands on training.

Whether you prefer daytime, evenings or weekends, just let us know and we’ll be there. Because our specialist training team includes Senior Doctors, Nurses, and Paramedics, you will receive the top class CPR and AED training in London and the UK. This course is designed for anyone our most popular all rounded course CPR hands on training. A room full of mannequins, defibrillators loads of practices.

The course is specifically designed for Dental Practices and aims to ensure that all members of staff can identify and initiate management of clinical emergencies. This includes monitoring the patient and identifying patients who are ‘at risk’ or are becoming critically ill. This session is delivered in accordance with the Resuscitation Council (UK) Guidelines for Medical Emergencies and Resuscitation in General Dental Practice. Contact us you will be surprised on our CPR training rates.

This Autism Awareness training course will help you understand more about Autism Spectrum Disorders (ASDs) and how these affect the children that you work with. Upon completion, you'll know how to identify the signs of autism and understand how you can support an autistic child in your setting.

When is an adult at risk? The main aim of the Adult Support and Protection ( Scotland) Act 2007 is to keep adult's safe and protect them from harm.

This course will give businesses the edge above competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.

To comply with GDC Standards, all dental practices should carry out regular medical emergencies training, following guidance and training updates from the Resus Council. A GDC registrant must complete at least 10 hours of medical emergencies in each CPD cycle and recommends that you do at least two hours every year.

Whether you prefer daytime, evenings or weekends, just let us know and we’ll be there. Because our specialist training team includes Senior Doctors, Nurses, and Paramedics, you will receive the top class CPR and AED training in London and the UK. This course is designed for anyone our most popular all rounded course CPR hands on training.

Emergency FIRST AID AT Work. By selecting the Pulse Medic as your training provider you can be confident that attendees receive a quality learning experience second to none. This experience is built on the extensive experience of practising medical staff and the blend in of the HSE requirements for first aid.

40% of all Sepsis survivours are left with life changing effects and 5 people die of Sepsis every hour in the UK.

Verification of death is the process of identifying that a person has died.

Verification of death is the process of identifying that a person has died.

40% of all Sepsis survivours are left with life changing effects and 5 people die of Sepsis every hour in the UK.

The Critical Care Passports summarise the roles and the essential skills required for a Registered Support Clinician (RSC) and Non Registered Support Staff (NRSS) to function in a surge model of care in an intensive care unit (ICU).

Whether you prefer daytime, evenings or weekends, just let us know and we’ll be there. Because our specialist training team includes Senior Doctors, Nurses, and Paramedics, you will receive the top class CPR and AED training in London and the UK. This course is designed for anyone our most popular all rounded course CPR hands on training.

Whether you prefer daytime, evenings or weekends, just let us know and we’ll be there. Because our specialist training team includes Senior Doctors, Nurses, and Paramedics, you will receive the top class CPR and AED training in London and the UK. This course is designed for anyone our most popular all rounded course CPR hands on training. A room full of mannequins, defibrillators loads of practices.

This course will give businesses the edge above competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.

When is an adult at risk? The main aim of the Adult Support and Protection ( Scotland) Act 2007 is to keep adult's safe and protect them from harm.

This Autism Awareness training course will help you understand more about Autism Spectrum Disorders (ASDs) and how these affect the children that you work with. Upon completion, you'll know how to identify the signs of autism and understand how you can support an autistic child in your setting.

Our Care Certificate course covers the 15 different Care Certificate standards, this course is suitable for new employees working in health and social care roles. This course will provide you with the fundamental skills that are needed in your health and social care job role, to provide quality care.

This Autism Awareness training course will help you understand more about Autism Spectrum Disorders (ASDs) and how these affect the children that you work with. Upon completion, you'll know how to identify the signs of autism and understand how you can support an autistic child in your setting.

When is an adult at risk? The main aim of the Adult Support and Protection ( Scotland) Act 2007 is to keep adult's safe and protect them from harm.

This course will give businesses the edge above competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.

Commanding UK Ambulance Services through the COVID Pandemic Presented by Prof. Anthony Marsh

Whether you prefer daytime, evenings or weekends, just let us know and we’ll be there. Because our specialist training team includes Senior Doctors, Nurses, and Paramedics, you will receive the top class CPR and AED training in London and the UK. This course is designed for anyone our most popular all rounded course CPR hands on training.

The Critical Care Passports summarise the roles and the essential skills required for a Registered Support Clinician (RSC) and Non Registered Support Staff (NRSS) to function in a surge model of care in an intensive care unit (ICU).

40% of all Sepsis survivours are left with life changing effects and 5 people die of Sepsis every hour in the UK.

The Health and Safety at Work etc Act 1974 (HSW Act) requires employers to ensure the health and safety of all employees and anyone who may be affected by their work, so far as is reasonably practicable. This includes taking steps to control slip and trip risks.

Self-harm is becoming more and more prevalent with people across the UK. Ensure you are aware of the signs of self-harm, as well as the risk factors, to stop someone you care for taking it too far.

Those in care are at a severely high risk of developing pressure sores. These sores can develop over time and often become infected causes other medical complications and huge discomfort for those you care for. Ensure you are aware of pressures sores, how they develop and how to prevent them to maintain the comfort of your patients.

Regulation 3 of the Management of Health and Safety at Work Regulations 1999 requires, among other things, that all employers assess the health and safety risks to their employees while they're at work.

Verification of death is the process of identifying that a person has died.

Verification of death is the process of identifying that a person has died.

Regulation 3 of the Management of Health and Safety at Work Regulations 1999 requires, among other things, that all employers assess the health and safety risks to their employees while they're at work.

If you work with children, you have a duty to safeguard and promote the welfare of children and young people under the Working Together to Safeguard Children (2018) statutory guidance. It’s extremely important your staff know how to spot signs and indicators of abuse and neglect, as well as knowing the correct method to reporting a concern.

Those in care are at a severely high risk of developing pressure sores. These sores can develop over time and often become infected causes other medical complications and huge discomfort for those you care for. Ensure you are aware of pressures sores, how they develop and how to prevent them to maintain the comfort of your patients.

Especially for those in contact with potentially vulnerable adults. Awareness of radicalisation, the techniques and signs can allow you to help people in need of support of guidance which could, in turn, save their life.

It is the law that responsible people in the workplace must record and report certain work-related illnesses and injuries. This is in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, or RIDDOR.

Self-harm is becoming more and more prevalent with people across the UK. Ensure you are aware of the signs of self-harm, as well as the risk factors, to stop someone you care for taking it too far.

Safer recruitment is vital to protecting children in care. If you don't know the correct vetting practises when it comes to recruiting staff to work with children under your care, you could be putting those children at serious risk of mental and physical harm. Make sure you know how to check the people you are recruiting.

The Health and Safety at Work etc Act 1974 (HSW Act) requires employers to ensure the health and safety of all employees and anyone who may be affected by their work, so far as is reasonably practicable. This includes taking steps to control slip and trip risks.

40% of all Sepsis survivours are left with life changing effects and 5 people die of Sepsis every hour in the UK.

The aim of this course is to greater increase your knowledge of alcohol and drug misuse, as well as relevant legislation.

Duty of candour refers to openness and honesty when things go wrong within the health and social care services. It is a professional responsibility, to be honest with patients when things go wrong. Understanding and abiding by the duty of candour will create more openness between professionals and patients, as well as building trust.

Duty of care refers to the responsibilities held by those who care for others. It is imperative that care staff know about their duty of care, as well as what to do in difficult situations or with errors to ensure the safety of their patient.

Working with those with epilepsy can be a challenging and complex task. It is vital for the safety of those you care for that you fully understand the meaning, causes and triggers of epilepsy and seizures. This training is vital to the physical safety of those you care for.

Our equality and diversity course is perfect for managers and supervisors to help make sure that they put the best practice into place in the working environment. Equality and diversity training helps to reduce the occurrence of discrimination and to make sure everyone from any walk of life is treated equally and fairly.

This course is essential for anyone who works in the care and gives great knowledge of what infections are and how to stop them from spreading. Various types of infections will be explained and the control measures which should be in place will be fully explored, as well as the steps to take in the event of a breach.

Infection Control Advanced This course gives learners an awareness in line with guidelines set out by organisations such as the World Health Organisation (WHO) and is Health and Social Care Act 2008 and fundamental standards.

This course gives learners an awareness in line with guidelines set out by organisations such as the World Health Organisation (WHO).

In order for those you care for to get the most from their care, it is paramount that your staff are aware of learning disabilities. These disabilities can severely impact a patient's behaviour and understanding how is vital to the safety of your staff and the patient themselves.

Being able to recognise the signs and implications of a Legionnaires' disease outbreak is highly important in being able to look after patients in a sufficient manner. Knowing how it can occur within a water handling system will help you evaluate the issue and report it should a problem arise.

The grief that accompanies bereavement and loss can be overwhelming. It can take quite some time to adjust to the loss in your life and imagine what life will be like in the future without your loved one. Grief is a process that has several stages. Denial, bargaining, anger, and depression are key elements of that process.

Aimed at senior carers & nurses giving them additional knowledge to enable the safe & effective administration of medicines in care settings, building on the Key Module which should be completed before attending this module.

This Medication Awareness Training course is specifically targeted at care workers who look after residents in a care home. It provides an overview of how to manage residents’ medical needs; the legal responsibilities involved; and how to deliver store, and dispose of medication and effectively manage doses. Medication training for care homes, domiciliary care, and those working in health and social care.

Person-Centered Care Awareness Month (PCCAM), observed every October worldwide, is an awareness-building campaign designed to engage healthcare stakeholders in adopting and advancing person-centered approaches to care.

Aim The aim of this training is to increase awareness of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS). This awareness will help when developing strategies to support an individual to make decisions and reduce the risk of depriving someone of their liberty, especially during the Coronavirus Pandemic.

Almost two-thirds of people report they have experienced mental ill-health and evidence suggests that poor mental health is responsible for almost 13% of all sickness absence days in the UK.

This course is designed for those in lthe safe moving and handling of people within a caring environment, ensuring that they are aware of the relevant legal guidelines which they must meet. In addition to being taught how to practically apply a range of moving and handling techniques in the workplace, delegates will gain an understanding of biomechanics and efficient movement.

Oral disease affects 3.9 billion people worldwide, with untreated tooth decay impacting almost half of the world’s population (44%), making it the most prevalent of all the 291 conditions included in the Global Burden of Disease Study.

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.

Our Allergen Awareness course is designed to give the necessary knowledge of allergies and intolerances for food handlers. This knowledge is used to reduce contamination and keep customers safe from any allergens they are allergic to.

Our Care Certificate course covers the 15 different Care Certificate standards, this course is suitable for new employees working in health and social care roles. This course will provide you with the fundamental skills that are needed in your health and social care job role, to provide quality care.

Care plans are important in providing direction for the individual care of a patient. They give other staff a clear idea of the path to follow, as well as which staff to assign and when. The care plan will keep your patient's care as smooth as possible and will follow them throughout their journey within your organization.

This course will help you to have a better understanding of autism including what autism is and how to spot signs and symptoms. We will then go onto look at getting a diagnosis as an adult and how it is different to a diagnosis for a child.

Communication and Recordkeeping cannot be separated as they link to one another. Record keeping is important in the care environment because it ensures that the information given is accurate and valid and that the right care is being given to the right patient.

How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction, and complaint resolution rates.

If a concussion goes unnoticed and untreated, it can lead to long-term dizziness, headaches, and confusion for the sufferer. Therefore, it is vital that your staff are aware of concussions and know what to look out for in order to protect your patients.

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

Our Control of Substances Hazardous to Health (COSHH) Awareness training gives learners an understanding of COSHH Regulations 2002.

The spread of Coronavirus (COVID-19) has seen a global focus on the prevention and control of infection, related to health care settings and more widely in the public health arena.

Helping a person with dementia to maintain quality of life is extremely important. This dementia awareness course will help carers, family members, and those living with dementia how to diagnose, treat and live dementia to ensure the quality of life is always central in a care plan.

Every week, diabetes leads to more than 169 amputations, 680 strokes, 530 heart attacks, and almost 2,000 cases of heart failure. Learn how to treat those suffering.

Healthy eating can reduce the risk of chronic illness and disease including the three leading causes of death: heart disease, cancer, and stroke.

Self-respect and self-esteem is central to maintaining mental health and wellbeing.

Disabled people are more than twice as likely to be unemployed as non-disabled people. Ensure your workplace isn't discriminating against people with disabilities.

More than one in three (36%) people being bullied at work leave their job as a result of it.

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

If a concussion goes unnoticed and untreated, it can lead to long-term dizziness, headaches, and confusion for the sufferer. Therefore, it is vital that your staff are aware of concussions and know what to look out for in order to protect your patients.

Challenging Behaviour Awareness Training enables candidates to have an understanding of how to deal effectively with a situation where someone is presenting them with challenging behaviour. Candidates will benefit from having knowledge of how to recognise signs and symptoms of challenging behaviour within their working environment. Candidates will also be able to identify causes and deal with situations using simple interventions to diffuse difficult and potentially aggressive situations.

The Children Act 1989 is the Legislation that has been written to protect the welfare of children who are at risk and also children who may be in need of services. This advanced course will help increase your existing safeguarding knowledge.

Sexual exploitation of children is a very real threat and is carried out in various forms. This course will teach the learner about the threats of child sexual exploitation and grooming, and how to identify these situations.

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.

Statistics from the British Crime Survey have indicated that as many as 150 lone workers are attacked every day (both physical and verbal). Therefore, it is more important than ever to be aware of the risks lone workers face daily.

This course gives learners awareness of GDPR as well as the Caldicott Principals regarding data protection and confidentiality.

Children can come across countless dangers online and the only way to be safe is to ensure you are aware of what they may come across and how to prevent and protect them. Those who care for children have a responsibility to protect and safeguard children in relation to the internet as well as make informed choices as to what they can and can't access.

It is estimated that approximately 8,000 to 10,000 forced marriages of British citizens take place every year, often resulting in devastating long-term consequences for the victims. It's important that you are able to recognize the signs while protecting the victim and cooperating with other agencies to get them help. The consequences of forced marriage are devastating and sometimes deadly. You can help.

Our FGM Awareness course teaches you everything that you need to know about this practice and how to work to stop female genital mutilation (FGM).

The Health and Safety at Work etc Act 1974 (HSW Act) requires employers to ensure the health and safety of all employees and anyone who may be affected by their work, so far as is reasonably practicable. This includes taking steps to control slip and trip risks.

Safer recruitment is vital to protecting children in care. If you don't know the correct vetting practises when it comes to recruiting staff to work with children under your care, you could be putting those children at serious risk of mental and physical harm. Make sure you know how to check the people you are recruiting.

Self-harm is becoming more and more prevalent with people across the UK. Ensure you are aware of the signs of self-harm, as well as the risk factors, to stop someone you care for taking it too far.

It is the law that responsible people in the workplace must record and report certain work-related illnesses and injuries. This is in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, or RIDDOR.

Especially for those in contact with potentially vulnerable adults. Awareness of radicalisation, the techniques and signs can allow you to help people in need of support of guidance which could, in turn, save their life.

If you work with children, you have a duty to safeguard and promote the welfare of children and young people under the Working Together to Safeguard Children (2018) statutory guidance. It’s extremely important your staff know how to spot signs and indicators of abuse and neglect, as well as knowing the correct method to reporting a concern.

Regulation 3 of the Management of Health and Safety at Work Regulations 1999 requires, among other things, that all employers assess the health and safety risks to their employees while they're at work.

Understand what the employer checking service is and how to seek further information

Understand what the employer checking service is and how to seek further information

Verification of death is the process of identifying that a person has died.

Regulation 3 of the Management of Health and Safety at Work Regulations 1999 requires, among other things, that all employers assess the health and safety risks to their employees while they're at work.

If you work with children, you have a duty to safeguard and promote the welfare of children and young people under the Working Together to Safeguard Children (2018) statutory guidance. It’s extremely important your staff know how to spot signs and indicators of abuse and neglect, as well as knowing the correct method to reporting a concern.

Especially for those in contact with potentially vulnerable adults. Awareness of radicalisation, the techniques and signs can allow you to help people in need of support of guidance which could, in turn, save their life.

It is the law that responsible people in the workplace must record and report certain work-related illnesses and injuries. This is in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, or RIDDOR.

Safer recruitment is vital to protecting children in care. If you don't know the correct vetting practises when it comes to recruiting staff to work with children under your care, you could be putting those children at serious risk of mental and physical harm. Make sure you know how to check the people you are recruiting.

Since May 2018, all UK companies are required by law to comply with the European Union's General Data Protection Regulation (GDPR).

The Money Laundering Regulations 2017 lays down the obligations of private sector companies working in areas of higher money laundering risk.

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.

According to the UK Bribery Act 2010, it is a legal requirement for all organizations operating within the UK to make sure proper employee training and protection against corruption and bribery is provided.

Consumer Awareness is the act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers' rights. Consumer awareness is important so that buyers can take the right decision and make the right choice. Consumers have the right to information, the right to choose, right to safety. Let us learn more about Consumer rights, responsibilities, and consumer awareness in detail.

Our Control of Substances Hazardous to Health (COSHH) Awareness training gives learners an understanding of COSHH Regulations 2002.

Faced with a range of obstacles, businesses are changing how they approach cybersecurity. Learn how to drive cybersecurity priorities & investments with an outcome-driven approach

Age Verification Awareness It is a condition of the Licensing Act 2003 that all licensed premises have an age verification policy in relation to the sale & supply of alcohol.

To comply with GDC Standards, all dental practices should carry out regular medical emergencies training, following guidance and training updates from the Resus Council. A GDC registrant must complete at least 10 hours of medical emergencies in each CPD cycle and recommends that you do at least two hours every year.

Our Allergen Awareness course is designed to give the necessary knowledge of allergies and intolerances for food handlers. This knowledge is used to reduce contamination and keep customers safe from any allergens they are allergic to.

The spread of Coronavirus (COVID-19) has seen a global focus on the prevention and control of infection, related to health care settings and more widely in the public health arena.

The Health and Safety (Display Screen Equipment) Regulations 1992 demand specific requirements of employers with the aim of protecting workers from the health risks associated with DSE.

Too frequently catheters are used without proper indication or are continued longer than needed. Keep your patients safe and comfortable by training your staff to be aware of the correct procedures regarding catheterization.

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.

Using the HACCP system became a legal requirement in food safety management from January 1st, 2006.

This Health and Safety Awareness training course follows the Health and Safety at Work Act 1974. Once completed, you will meet your legal obligations and minimise the risk of bad press or lawsuits for your company.

Everyone at work has a duty to prevent fires. A fire safety culture is based on a shared set of positive attitudes, knowledge, perceptions and beliefs about fire prevention and fire protection.

The Food Safety Act 1990 (as amended) provides the framework for all food legislation in England, Wales and Scotland. Our CPD accredited Food Safety and Hygiene Level 2 training course covers the legislation under the Food Safety Act and the principles of food safety and hygiene for food handlers.

It is your responsibility as a business owner to comply with the rules set out in Regulation (EC) 852/2004 of the European Parliament on the Hygiene of Foodstuffs, the Food Safety Act 1990, and the Food Hygiene Regulations 2005.

The Health and Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees who are injured or become ill at work.

Safer recruitment is vital to protecting children in care. If you don't know the correct vetting practises when it comes to recruiting staff to work with children under your care, you could be putting those children at serious risk of mental and physical harm. Make sure you know how to check the people you are recruiting.

Self-harm is becoming more and more prevalent with people across the UK. Ensure you are aware of the signs of self-harm, as well as the risk factors, to stop someone you care for taking it too far.

The Health and Safety at Work etc Act 1974 (HSW Act) requires employers to ensure the health and safety of all employees and anyone who may be affected by their work, so far as is reasonably practicable. This includes taking steps to control slip and trip risks.

40% of all Sepsis survivours are left with life changing effects and 5 people die of Sepsis every hour in the UK.

It is the law that responsible people in the workplace must record and report certain work-related illnesses and injuries. This is in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, or RIDDOR.

Especially for those in contact with potentially vulnerable adults. Awareness of radicalisation, the techniques and signs can allow you to help people in need of support of guidance which could, in turn, save their life.

If you work with children, you have a duty to safeguard and promote the welfare of children and young people under the Working Together to Safeguard Children (2018) statutory guidance. It’s extremely important your staff know how to spot signs and indicators of abuse and neglect, as well as knowing the correct method to reporting a concern.

Verification of death is the process of identifying that a person has died.

Our Customer Service Skills will help you gain a greater understanding of how to anticipate reactions and expectations from customers and acknowledge that some customers can be tricky and in these situations, you will learn the best techniques in order to stay professional and calm.

How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction, and complaint resolution rates.

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.

It is vital for those in management positions to have an in-depth knowledge of people management skills and techniques in order for you as an employer to get the best from them as managers and for them to get the best from their staff.