Consumer Rights Act Awareness

Age Verification Awareness It is a condition of the Licensing Act 2003 that all licensed premises have an age verification policy in relation to the sale & supply of alcohol.

Award of License Premises Staff If you're found to be selling or supplying alcohol to anyone without a premise licence, you could face an unlimited fine or a 6-month prison sentence.

According to the UK Bribery Act 2010, it is a legal requirement for all organizations operating within the UK to make sure proper employee training and protection against corruption and bribery is provided.

How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction, and complaint resolution rates.

Our Control of Substances Hazardous to Health (COSHH) Awareness training gives learners an understanding of COSHH Regulations 2002.

Our Customer Service Skills will help you gain a greater understanding of how to anticipate reactions and expectations from customers and acknowledge that some customers can be tricky and in these situations, you will learn the best techniques in order to stay professional and calm.

Faced with a range of obstacles, businesses are changing how they approach cybersecurity. Learn how to drive cybersecurity priorities & investments with an outcome-driven approach

Since May 2018, all UK companies are required by law to comply with the European Union's General Data Protection Regulation (GDPR).

In order for your business to see a return on investment from staff, it is vital that your employees know proper interview skills. It would be more costly for the business, in the long run, to consistently hire the wrong people.

The Money Laundering Regulations 2017 lays down the obligations of private sector companies working in areas of higher money laundering risk.

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.

Understand what the employer checking service is and how to seek further information

Especially for those in contact with potentially vulnerable adults. Awareness of radicalisation, the techniques and signs can allow you to help people in need of support of guidance which could, in turn, save their life.

It is the law that responsible people in the workplace must record and report certain work-related illnesses and injuries. This is in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, or RIDDOR.

Regulation 3 of the Management of Health and Safety at Work Regulations 1999 requires, among other things, that all employers assess the health and safety risks to their employees while they're at work.

If you work with children, you have a duty to safeguard and promote the welfare of children and young people under the Working Together to Safeguard Children (2018) statutory guidance. It’s extremely important your staff know how to spot signs and indicators of abuse and neglect, as well as knowing the correct method to reporting a concern.

Safer recruitment is vital to protecting children in care. If you don't know the correct vetting practises when it comes to recruiting staff to work with children under your care, you could be putting those children at serious risk of mental and physical harm. Make sure you know how to check the people you are recruiting.

Verification of death is the process of identifying that a person has died.