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Consumer Rights Act Awareness

Consumer Awareness is the act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers' rights. Consumer awareness is important so that buyers can take the right decision and make the right choice. Consumers have the right to information, the right to choose, right to safety. Let us learn more about Consumer rights, responsibilities, and consumer awareness in detail.


When you are buying goods or services whether face to face or online you have rights as a consumer. This Erudition e-Learning course has been designed to clearly explain these rights to you. The learning will also be relevant to those involved in selling to ensure your policies and practices comply with the relevant laws.

If not followed correctly, consumers have the right to seek a court order and bring civil and criminal action under the Consumer Rights Act 2015. If the trader does not comply with a court order it can lead to a penalty of an unlimited fine and 2 years imprisonment.



On completion of this course, learners should know and understand the following:
  • Define workplace conflict
  • Recognise when and where conflict is occurring
  • Understand the correct methods of dealing with confrontation
  • Work to reduce and resolve conflict
  • Seek help and advice when necessary

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