It is mandatory that those who have a role in the retail sale, or serving, of alcohol in Scotland, must have completed sufficient training. This course fulfills legal requirements and ensures that staff are equipped with the knowledge to determine whether to make or refuse a sale.
The aim of this course is to greater increase your knowledge of licensed premises and the Licensing Act 2003, as well as the relevant laws and legislation.
The key points covered in this course are:
Four licensing objectives
Licensing Act 2003
Health and safety
Weights and measures and consumer protection
Tobacco, smoking, solvents, videos, and smuggled alcohol and tobacco
Non 'licensable activities’
How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction, and complaint resolution rates.More Information
Consumer Awareness is the act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers' rights. Consumer awareness is important so that buyers can take the right decision and make the right choice. Consumers have the right to information, the right to choose, right to safety. Let us learn more about Consumer rights, responsibilities, and consumer awareness in detail.More Information
Our Customer Service Skills will help you gain a greater understanding of how to anticipate reactions and expectations from customers and acknowledge that some customers can be tricky and in these situations, you will learn the best techniques in order to stay professional and calm.More Information
In order for your business to see a return on investment from staff, it is vital that your employees know proper interview skills. It would be more costly for the business, in the long run, to consistently hire the wrong people.More Information