Complaints Handling Awareness

Our Allergen Awareness course is designed to give the necessary knowledge of allergies and intolerances for food handlers. This knowledge is used to reduce contamination and keep customers safe from any allergens they are allergic to.

This course will help you to have a better understanding of autism including what autism is and how to spot signs and symptoms. We will then go onto look at getting a diagnosis as an adult and how it is different to a diagnosis for a child.

Award of License Premises Staff If you're found to be selling or supplying alcohol to anyone without a premise licence, you could face an unlimited fine or a 6-month prison sentence.

Our Care Certificate course covers the 15 different Care Certificate standards, this course is suitable for new employees working in health and social care roles. This course will provide you with the fundamental skills that are needed in your health and social care job role, to provide quality care.

Care plans are important in providing direction for the individual care of a patient. They give other staff a clear idea of the path to follow, as well as which staff to assign and when. The care plan will keep your patient's care as smooth as possible and will follow them throughout their journey within your organization.

Communication and Recordkeeping cannot be separated as they link to one another. Record keeping is important in the care environment because it ensures that the information given is accurate and valid and that the right care is being given to the right patient.

If a concussion goes unnoticed and untreated, it can lead to long-term dizziness, headaches, and confusion for the sufferer. Therefore, it is vital that your staff are aware of concussions and know what to look out for in order to protect your patients.

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

Consumer Awareness is the act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers' rights. Consumer awareness is important so that buyers can take the right decision and make the right choice. Consumers have the right to information, the right to choose, right to safety. Let us learn more about Consumer rights, responsibilities, and consumer awareness in detail.

The spread of Coronavirus (COVID-19) has seen a global focus on the prevention and control of infection, related to health care settings and more widely in the public health arena.

Our Control of Substances Hazardous to Health (COSHH) Awareness training gives learners an understanding of COSHH Regulations 2002.

Our Customer Service Skills will help you gain a greater understanding of how to anticipate reactions and expectations from customers and acknowledge that some customers can be tricky and in these situations, you will learn the best techniques in order to stay professional and calm.

Helping a person with dementia to maintain quality of life is extremely important. This dementia awareness course will help carers, family members, and those living with dementia how to diagnose, treat and live dementia to ensure the quality of life is always central in a care plan.

Every week, diabetes leads to more than 169 amputations, 680 strokes, 530 heart attacks, and almost 2,000 cases of heart failure. Learn how to treat those suffering.

Healthy eating can reduce the risk of chronic illness and disease including the three leading causes of death: heart disease, cancer, and stroke.

Self-respect and self-esteem is central to maintaining mental health and wellbeing.

Disabled people are more than twice as likely to be unemployed as non-disabled people. Ensure your workplace isn't discriminating against people with disabilities.

The aim of this course is to greater increase your knowledge of alcohol and drug misuse, as well as relevant legislation.

Duty of candour refers to openness and honesty when things go wrong within the health and social care services. It is a professional responsibility, to be honest with patients when things go wrong. Understanding and abiding by the duty of candour will create more openness between professionals and patients, as well as building trust.

Duty of care refers to the responsibilities held by those who care for others. It is imperative that care staff know about their duty of care, as well as what to do in difficult situations or with errors to ensure the safety of their patient.

Working with those with epilepsy can be a challenging and complex task. It is vital for the safety of those you care for that you fully understand the meaning, causes and triggers of epilepsy and seizures. This training is vital to the physical safety of those you care for.

Our equality and diversity course is perfect for managers and supervisors to help make sure that they put the best practice into place in the working environment. Equality and diversity training helps to reduce the occurrence of discrimination and to make sure everyone from any walk of life is treated equally and fairly.

This course is essential for anyone who works in the care and gives great knowledge of what infections are and how to stop them from spreading. Various types of infections will be explained and the control measures which should be in place will be fully explored, as well as the steps to take in the event of a breach.

Infection Control Advanced This course gives learners an awareness in line with guidelines set out by organisations such as the World Health Organisation (WHO) and is Health and Social Care Act 2008 and fundamental standards.

This course gives learners an awareness in line with guidelines set out by organisations such as the World Health Organisation (WHO).

In order for your business to see a return on investment from staff, it is vital that your employees know proper interview skills. It would be more costly for the business, in the long run, to consistently hire the wrong people.

In order for those you care for to get the most from their care, it is paramount that your staff are aware of learning disabilities. These disabilities can severely impact a patient's behaviour and understanding how is vital to the safety of your staff and the patient themselves.

Being able to recognise the signs and implications of a Legionnaires' disease outbreak is highly important in being able to look after patients in a sufficient manner. Knowing how it can occur within a water handling system will help you evaluate the issue and report it should a problem arise.

The grief that accompanies bereavement and loss can be overwhelming. It can take quite some time to adjust to the loss in your life and imagine what life will be like in the future without your loved one. Grief is a process that has several stages. Denial, bargaining, anger, and depression are key elements of that process.

It is vital for those in management positions to have an in-depth knowledge of people management skills and techniques in order for you as an employer to get the best from them as managers and for them to get the best from their staff.

Aimed at senior carers & nurses giving them additional knowledge to enable the safe & effective administration of medicines in care settings, building on the Key Module which should be completed before attending this module.

This Medication Awareness Training course is specifically targeted at care workers who look after residents in a care home. It provides an overview of how to manage residents’ medical needs; the legal responsibilities involved; and how to deliver store, and dispose of medication and effectively manage doses. Medication training for care homes, domiciliary care, and those working in health and social care.

Person-Centered Care Awareness Month (PCCAM), observed every October worldwide, is an awareness-building campaign designed to engage healthcare stakeholders in adopting and advancing person-centered approaches to care.

Aim The aim of this training is to increase awareness of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS). This awareness will help when developing strategies to support an individual to make decisions and reduce the risk of depriving someone of their liberty, especially during the Coronavirus Pandemic.

Almost two-thirds of people report they have experienced mental ill-health and evidence suggests that poor mental health is responsible for almost 13% of all sickness absence days in the UK.

This course is designed for those in lthe safe moving and handling of people within a caring environment, ensuring that they are aware of the relevant legal guidelines which they must meet. In addition to being taught how to practically apply a range of moving and handling techniques in the workplace, delegates will gain an understanding of biomechanics and efficient movement.

Oral disease affects 3.9 billion people worldwide, with untreated tooth decay impacting almost half of the world’s population (44%), making it the most prevalent of all the 291 conditions included in the Global Burden of Disease Study.

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.

Those in care are at a severely high risk of developing pressure sores. These sores can develop over time and often become infected causes other medical complications and huge discomfort for those you care for. Ensure you are aware of pressures sores, how they develop and how to prevent them to maintain the comfort of your patients.

Especially for those in contact with potentially vulnerable adults. Awareness of radicalisation, the techniques and signs can allow you to help people in need of support of guidance which could, in turn, save their life.

It is the law that responsible people in the workplace must record and report certain work-related illnesses and injuries. This is in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, or RIDDOR.

Regulation 3 of the Management of Health and Safety at Work Regulations 1999 requires, among other things, that all employers assess the health and safety risks to their employees while they're at work.

If you work with children, you have a duty to safeguard and promote the welfare of children and young people under the Working Together to Safeguard Children (2018) statutory guidance. It’s extremely important your staff know how to spot signs and indicators of abuse and neglect, as well as knowing the correct method to reporting a concern.

Safer recruitment is vital to protecting children in care. If you don't know the correct vetting practises when it comes to recruiting staff to work with children under your care, you could be putting those children at serious risk of mental and physical harm. Make sure you know how to check the people you are recruiting.

Self-harm is becoming more and more prevalent with people across the UK. Ensure you are aware of the signs of self-harm, as well as the risk factors, to stop someone you care for taking it too far.

40% of all Sepsis survivours are left with life changing effects and 5 people die of Sepsis every hour in the UK.

The Health and Safety at Work etc Act 1974 (HSW Act) requires employers to ensure the health and safety of all employees and anyone who may be affected by their work, so far as is reasonably practicable. This includes taking steps to control slip and trip risks.

Verification of death is the process of identifying that a person has died.