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Complaints Handling Awareness

How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction, and complaint resolution rates.

Description

This course will give businesses the edge above competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.

The aim of this course is to greater increase your knowledge of complaints and how to manage them, as well as the relevant legislation. The key points covered in this course are:

  • Reasons for complaints
  • Responding
  • Investigating
  • Types of situation
  • Complaints handling processes

 

LEARNING OUTCOMES

On completion of this course, learners should know and understand the following:
 
  • Understand the primary reasons for complaints and use them to improve your business
  • Know how to respond to complaints over the phone, via email or letter, through social media, or from a review
  • Be able to investigate complaints in a timely and successful manner
  • Learn how to respond appropriately to a range of situations
  • Become skilled in implementing and reviewing a complaints handling process

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