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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
Workplace conflicts are bound to arise at some point or another, but they can have a huge impact on the wellbeing of your staff, as well as their personal safety. Keep your staff safe and your business happy by teaching your staff how to manage should a conflict arise.
The aim of this course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation. The key points covered in this course are: