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Challenging Behaviour Awareness

Challenging Behaviour Awareness Training enables candidates to have an understanding of how to deal effectively with a situation where someone is presenting them with challenging behaviour. Candidates will benefit from having knowledge of how to recognise signs and symptoms of challenging behaviour within their working environment. Candidates will also be able to identify causes and deal with situations using simple interventions to diffuse difficult and potentially aggressive situations.


Unfortunately, the side-effects of many illnesses are anger and aggression. This is also known as challenging behavior. In order for your staff to protect themselves and those they care for, it is vital they know how to recognize and diffuse situations involving challenging behavior. It is your responsibility as an employer to keep your staff safe, so training them on how to diffuse a situation, before having to physically defend themselves, is certainly a step in the right direction.

The aim of this course is to greater increase your understanding of challenging behaviour, its causes and outcomes, as well as relevant legislation. The key points covered in this course are:

  • What challenging behaviour is
  • Types of challenging behaviour
  • Causes of challenging behaviour
  • Impacts and results of challenging behaviour
  • Assessment methods
  • Managing outcomes


On completion of this course, learners should know and understand the following:
  • Describe what challenging behaviour is
  • Identify types of challenging behaviour
  • Understand some of the causes of challenging behaviour
  • Describe the impacts and results of challenging behaviour
  • Understand methods for assessing challenging behaviour
  • Describe ways of dealing with the outcomes of challenging behaviour.

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