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Customer Service Awareness

Our Customer Service Skills will help you gain a greater understanding of how to anticipate reactions and expectations from customers and acknowledge that some customers can be tricky and in these situations, you will learn the best techniques in order to stay professional and calm.


Our Customer Service Awareness course is suitable for anyone working in any type of customer service environment.

Throughout this Customer Service Skills course, you will learn that the customer experience is seen as one of the most important things for any business, small or large.

You will also gain a greater knowledge around providing quality customer service and how you can adapt to changes and alter your approach to suit everyone.

Being able to anticipate the reactions or expectations of customers is essential in doing your job and you need to be able to work with customers and listen to their queries in order to provide a good level of service.

In this course, you will acknowledge some customers can be very tricky to deal with and in these situations, you will learn how to remain calm and professional by learning the HEAT technique.

At the end of this course, you will learn the importance of customer feedback and the ability it is has for you to reflect on the information that is given and learn from it. 



On completion of this course, learners should know and understand the following:
  • Who your customers are
  • What your customers need
  • How to maintain good communication with your customers
  • To project a positive company image
  • To enhance customer service skills
  • To start and end a call with greater confidence and efficiency
  • To be able to take clear and concise messages
  • To be able to demonstrate positive listening and speaking techniques

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