Our Customer Service Awareness course is suitable for anyone working in any type of customer service environment.
Throughout this Customer Service Skills course, you will learn that the customer experience is seen as one of the most important things for any business, small or large.
You will also gain a greater knowledge around providing quality customer service and how you can adapt to changes and alter your approach to suit everyone.
Being able to anticipate the reactions or expectations of customers is essential in doing your job and you need to be able to work with customers and listen to their queries in order to provide a good level of service.
In this course, you will acknowledge some customers can be very tricky to deal with and in these situations, you will learn how to remain calm and professional by learning the HEAT technique.
At the end of this course, you will learn the importance of customer feedback and the ability it is has for you to reflect on the information that is given and learn from it.
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