Effective managers are good at managing people. This means having the skills to get the best out of people. It doesn't mean narrowly controlling them. Skilled managers are good at inspiring, coaching, empowering, developing and motivating people. This course has been designed to ensure that you hold an awareness level of knowledge of Managing People.
The aim of this course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation. The key points covered in this course are:
How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction, and complaint resolution rates.More Information
Our Customer Service Skills will help you gain a greater understanding of how to anticipate reactions and expectations from customers and acknowledge that some customers can be tricky and in these situations, you will learn the best techniques in order to stay professional and calm.More Information
In order for your business to see a return on investment from staff, it is vital that your employees know proper interview skills. It would be more costly for the business, in the long run, to consistently hire the wrong people.More Information