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Managing People Awareness

It is vital for those in management positions to have an in-depth knowledge of people management skills and techniques in order for you as an employer to get the best from them as managers and for them to get the best from their staff.


Effective managers are good at managing people. This means having the skills to get the best out of people. It doesn't mean narrowly controlling them. Skilled managers are good at inspiring, coaching, empowering, developing and motivating people. This course has been designed to ensure that you hold an awareness level of knowledge of Managing People.

The aim of this course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation. The key points covered in this course are:

  • The definition of workplace conflict
  • Recognising conflict
  • Dealing with confrontation
  • Resolving conflict
  • Seeking advice


On completion of this course, learners should know and understand the following:
  • Define workplace conflict
  • Recognise when and where conflict is occurring
  • Understand the correct methods of dealing with confrontation
  • Work to reduce and resolve conflict
  • Seek help and advice when necessary

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