Hospitality Courses

Award of License Premises Staff If you're found to be selling or supplying alcohol to anyone without a premise licence, you could face an unlimited fine or a 6-month prison sentence.

How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction, and complaint resolution rates.

Consumer Awareness is the act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers' rights. Consumer awareness is important so that buyers can take the right decision and make the right choice. Consumers have the right to information, the right to choose, right to safety. Let us learn more about Consumer rights, responsibilities, and consumer awareness in detail.

Our Customer Service Skills will help you gain a greater understanding of how to anticipate reactions and expectations from customers and acknowledge that some customers can be tricky and in these situations, you will learn the best techniques in order to stay professional and calm.

In order for your business to see a return on investment from staff, it is vital that your employees know proper interview skills. It would be more costly for the business, in the long run, to consistently hire the wrong people.

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.