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Soft Skills Courses

We can also tailor out courses to your needs and risk assessment, child or adult. Learn the current Resuscitation Council guidelines for the management of cardiac arrest, the use of an automated external defibrillator, and the correct management of common medical emergencies. 

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1PD points
2PD hours

Complaints Handling Awareness

Self Paced

£5.00 excl. VAT

How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction, and complaint resolution rates.

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Customer Service Awareness

Self Paced

£5.00 excl. VAT

Our Customer Service Skills will help you gain a greater understanding of how to anticipate reactions and expectations from customers and acknowledge that some customers can be tricky and in these situations, you will learn the best techniques in order to stay professional and calm.

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1PD points
1PD hours

Interview Skills

Self Paced

£5.00 excl. VAT

In order for your business to see a return on investment from staff, it is vital that your employees know proper interview skills. It would be more costly for the business, in the long run, to consistently hire the wrong people.

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1PD points
1PD hours

Managing People Awareness

Self Paced

£5.00 excl. VAT

It is vital for those in management positions to have an in-depth knowledge of people management skills and techniques in order for you as an employer to get the best from them as managers and for them to get the best from their staff.

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1PD points
2PD hours

Paediatric First Aid Blended Learning

Self Paced

£15.00 excl. VAT

This online Paediatric First Aid course is essential for anyone who works or lives with children; you never know when an emergency may happen and when you will need to use first aid skills to remedy a potentially life-threatening situation.

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